Jobs at Abacus.AI

Senior Technician, Site Services at Abacus.AI in San Francisco, California. This role provides expert, high-touch onsite IT support, acting as a primary technical escalation point for complex physical and local infrastructure incidents. Responsibilities include advanced hands-on technical execution, mentoring field technicians, and driving process improvements to enhance client experience.

Site Services Technician at Abacus.AI in Boston, MA. This role involves providing on-site technical support to hedge fund and private equity clients, responding to inbound requests, and troubleshooting workstations, printers, and peripherals. Responsibilities include managing tickets in ServiceNow, documenting resolutions, and establishing client relationships.

This is a mid-level Professional Services Engineer role at Abacus.AI, focused on developing and deploying client-centered solutions in the financial services and healthcare industries. Responsibilities include handling complex technical projects, configuring servers and cloud services, and providing technical advice, with some international travel and on-call requirements.

Sr. Analyst, Enterprise Service Desk at Abacus.AI in Los Angeles, CA. This role involves implementing customer-facing cloud environments, on-premise infrastructure, and telephony systems. Responsibilities include resolving escalated service tickets, providing guidance for complex issues, mentoring team members, and assisting clients with the design and implementation of various IT systems.

This is a remote Billing Coordinator role at Abacus.AI. The position is part-time, requiring 15-30 hours per week. Responsibilities include client invoicing, data validation, variance analysis, and assisting with billing system migration.

Senior Engineer, Virtual Technology Management at Abacus.AI in Los Angeles, CA. This role acts as a strategic execution and operational orchestration partner for clients in regulated industries, focusing on modern infrastructure, cybersecurity, cloud, automation, and AI. The VTM transforms strategic priorities into operational reality by coordinating execution, driving technology adoption, and improving operational maturity.

This is a junior NOC Analyst role at Abacus.AI in Chennai, India. The analyst will proactively monitor network, server, cloud, and infrastructure health, identify potential issues, and perform initial troubleshooting. Responsibilities include analyzing alerts, generating reports, and collaborating with various technical teams.

This is a remote Mid-level Engineer, Merger & Acquisition Engineering role at Abacus.AI. The engineer will focus on unifying newly acquired companies into the Abacus technical environment by migrating Microsoft 365 tenants, moving identities (SSO), consolidating file storage, and merging communication tools. The role also involves foundational platform engineering and supporting Abacus hosted services, endpoint environments, and end-user experience.

The Analyst, Enterprise Service Desk at Abacus.AI is a remote role responsible for being the initial point of contact for IT support requests. This role involves triaging, resolving, and escalating issues related to desktop, software, network, and hardware, while ensuring a high level of client experience.

Cloud Architect on the Cloud Engineering team designs and implements scalable, resilient, secure, and cost-effective cloud solutions. This role requires expert knowledge of major public cloud platforms and involves supporting clients in adopting emerging enterprise AI capabilities.

This is a junior NOC Analyst role at Abacus.AI in Chennai, India. The analyst will monitor network and server health, troubleshoot issues, perform routine checks, and collaborate with technical teams to ensure service availability and adherence to SLAs.

Senior Engineer, Virtual Technology Management at Abacus.AI in Los Angeles, CA. This role serves as a strategic execution and operational orchestration partner for clients in regulated industries, focusing on modern infrastructure, cybersecurity, cloud, automation, and AI. The VTM transforms strategic priorities into operational reality by coordinating execution, driving technology adoption, and improving operational maturity.

The Enterprise Service Desk Analyst at Abacus.AI is a client-facing technical support role. They are responsible for triaging, troubleshooting, resolving, and escalating support requests for clients in the Financial sector. This role requires strong ticket ownership, documentation, and client communication skills.

Sr. Analyst, Enterprise Service Desk at Abacus.AI. This role involves implementing customer-facing cloud environments, on-premise infrastructure, and telephony systems. Responsibilities include resolving escalated service tickets, providing guidance for complex issues, and mentoring team members.

This is a senior Tier 3 Escalation Engineer role within the Service Delivery organization at Abacus.AI. The engineer will act as the primary technical owner and escalation authority for a portfolio of high-visibility clients, resolving complex incidents and driving long-term technical improvement.

This is a senior Tier 3 Escalation Engineer role within the Service Delivery organization at Abacus.AI. The engineer will act as the primary technical owner and escalation authority for high-visibility clients, resolving complex incidents, preventing them, and driving long-term technical improvement. The role involves proactive technical leadership and acting as a trusted technical partner to clients and internal teams.

This is a Senior Technician, Site Services role at Abacus.AI supporting a healthcare client. The position is 100% onsite in the Athens, GA area and requires personal transportation to support satellite locations. Responsibilities include resolving and triaging client requests, troubleshooting technical issues, and assisting with the installation and configuration of various hardware and software.

Sr. Analyst, Enterprise Service Desk at Abacus.AI in Los Angeles, CA. This role involves implementing customer-facing cloud environments, on-premise infrastructure, and telephony systems. Responsibilities include resolving escalated service tickets, providing guidance for complex issues, mentoring team members, and assisting clients with the design and implementation of various IT systems.

Abacus.AI is hiring a Sr. Analyst for their Enterprise Service Desk in Tampa/St. Pete. This role involves implementing and supporting cloud environments, on-premise infrastructure, and telephony systems, resolving escalated tickets, and mentoring team members.

This is a mid-level Scrum Master role at Abacus.AI in Chennai, India. The position focuses on facilitating Agile software development, coaching engineering teams on Scrum and Lean practices, and removing delivery impediments to ensure the successful execution of the Software Development Lifecycle.

The Business Relationship Manager at Abacus.AI in Chennai, India, acts as the primary liaison between the AI team and business units. This role involves gathering business requirements, prioritizing AI initiatives, supporting technology rollouts, and ensuring successful adoption and business value of AI solutions.

Software Engineer at Abacus.AI in Chennai, India. This role involves developing and maintaining web applications using React, .NET C# Web API, and SQL. Responsibilities include participating in the full software development lifecycle, writing clean code, optimizing database queries, and collaborating with cross-functional teams.

Engineer, Professional Services at Abacus.AI in Chennai, India. This role involves developing and deploying client-centered solutions, enhancing the service catalogue for financial services and healthcare clients. Responsibilities include handling complex technical project tasks, client-facing interactions, server and network configuration, cloud service migration, and project management.

Junior Data Engineer at Abacus.AI responsible for developing and maintaining data pipelines using Python and SQL Server within an Azure-based platform. The role involves data ingestion, transformation, integration, and troubleshooting in regulated environments, with opportunities for growth under senior guidance.

As a Cybersecurity Analyst at Abacus.AI, you will work with clients and platforms, triaging alert escalations and handling incidents. You will respond to escalated issues from tier 1 analysts and MDR providers, collaborating with engineering and clients to improve detection and response capabilities while maintaining platform security.

Cybersecurity Engineer at Abacus.AI. This role involves collaborating with security, engineering, and service teams to address escalated issues, manage SOC escalations, and support new security initiatives. Responsibilities include incident coordination, communicating with management and clients, and implementing new security projects.

Abacus.AI is hiring an Engineer, Enterprise Service Desk in Los Angeles, CA. This role is responsible for designing and implementing customer-facing and internal systems, including cloud and on-premise infrastructure, while providing a high level of client experience. Responsibilities include resolving escalated service tickets, assisting clients with system design and implementation, troubleshooting emergencies, and managing hardware and software issues.

Analyst, Enterprise Service Desk at Abacus.AI in Los Angeles, CA. This role provides remote technical support to clients, acting as the first point of contact for service requests and incidents. Responsibilities include troubleshooting, escalating issues, and documenting work in ConnectWise.

This is a mid-level Professional Services Engineer role at Abacus.AI, based in Frisco, Texas. The engineer will develop and deploy client-centered solutions, enhance the service catalog for financial services and healthcare clients, and handle complex technical project tasks. Responsibilities include server and network configuration, cloud service migration, project management, and providing technical advice.

Senior Cloud Architect at Abacus.AI in Los Angeles, CA. This role leads the design and implementation of complex cloud solutions across multiple cloud platforms, focusing on strategic guidance for architecture, security, cost optimization, and enterprise AI adoption. Responsibilities include architectural reviews, cost optimization, security implementation, and mentoring junior team members.

Support Engineer - Software at Abacus.AI in Chennai, India. This role provides L2/L3 technical support for enterprise and SaaS applications, troubleshooting issues related to applications, databases, APIs, and integrations. Responsibilities include analyzing logs, managing incidents, collaborating with engineering teams, and maintaining documentation.

This is a Site Services Technician role at Abacus.AI, providing IT support to hedge fund and private equity clients. The technician will perform onsite visits, troubleshoot technical issues with workstations, printers, and peripherals, and manage tickets in ServiceNow.

Opportunity Manager at Abacus.AI, reporting to the Manager of Professional Services. This role involves managing a pipeline of new professional opportunities, crafting tailored technical solutions for financial services and healthcare clients, and overseeing the professional services lifecycle from proposal to sign-off.

Project Manager, Incident Response at Abacus.AI is a remote role focused on external, client-facing incident response projects. The role involves managing projects from inception to completion, understanding client needs, coordinating with engineering teams, and ensuring successful project deliverables and client satisfaction.

The Enterprise Service Desk Engineer at Abacus.AI is a mid-level engineering role focused on supporting and maintaining a multi-tenant hosted infrastructure. This position acts as a Tier 3 escalation point, managing complex technical issues, administering client environments, and coordinating with clients and third-party vendors. Responsibilities include managing VMware virtualized environments, supporting physical data center infrastructure, and providing out-of-hours support.