[ support ]
Sr. Analyst, Enterprise Service Desk
Abacus.AI- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Abacus.AI. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Sr. Analyst, Enterprise Service Desk at Abacus.AI. This role involves implementing customer-facing cloud environments, on-premise infrastructure, and telephony systems. Responsibilities include resolving escalated service tickets, providing guidance for complex issues, and mentoring team members.
Skills and focus areas
- customer experience
- service ticket resolution
- troubleshooting
- mentoring
- coaching
- desktop support
- mobile device support
- telephony systems
- server support
- storage support
- networking support
- software support
Summary written by Ramai from the original posting. Full details and requirements are on Abacus.AI’s careers page.
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