[ support ]
Sr. Manager of Cx Enablement
Imprint- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Imprint. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Senior Manager of CX Enablement at Imprint, a company focused on customer loyalty through co-branded credit cards. This role owns quality, training, and knowledge management systems for customer experience, including QA framework design, AI deflection enablement, and knowledge base ownership.
Skills and focus areas
- cx quality management
- contact center operations
- qa framework design
- calibration
- training program development
- agent performance improvement
- looker
- zendesk guide cms
- ai deflection products
- knowledge management
- customer experience
Summary written by Ramai from the original posting. Full details and requirements are on Imprint’s careers page.
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