Sr. Analyst, Enterprise Service Desk
Abacus.AI- Location
- Los Angeles, CA
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Abacus.AI. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Sr. Analyst, Enterprise Service Desk at Abacus.AI in Los Angeles, CA. This role involves implementing customer-facing cloud environments, on-premise infrastructure, and telephony systems. Responsibilities include resolving escalated service tickets, providing guidance for complex issues, mentoring team members, and assisting clients with the design and implementation of various IT systems.
Skills and focus areas
- customer experience
- service ticket resolution
- troubleshooting
- mentoring
- coaching
- desktop support
- mobile device support
- telephony systems
- server support
- storage support
- networking support
- software support
Summary written by Ramai from the original posting. Full details and requirements are on Abacus.AI’s careers page.
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