Customer Support Specialist
Solve Intelligence- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Solve Intelligence. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Support Specialist at Solve Intelligence responsible for being the first line of support for patent attorneys and IP teams. This role involves owning inbound tickets across various channels, resolving common issues, triaging complex cases, and building self-serve resources. The specialist will also contribute customer insights to product development and help define the company's support function.
Skills and focus areas
- problem solving
- customer support
- ticket resolution
- triage
- documentation
- customer insights
- communication
- technical aptitude
- ai product understanding
Summary written by Ramai from the original posting. Full details and requirements are on Solve Intelligence’s careers page.
[ More at Solve Intelligence ]
AI patent drafting, prosecution, harvesting and more for legal teams.
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