Customer Success Manager
Soraban- Location
- Chandler, Arizona, Us
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Soraban. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Success Manager at Soraban in Chandler, AZ. This role owns the full customer relationship for SMB, Mid-Market, and Enterprise accounts, focusing on retention, adoption, and expansion. Responsibilities include managing renewals, identifying at-risk accounts, driving upsell opportunities, and owning the onboarding experience for Enterprise accounts.
Skills and focus areas
- customer relationship management
- account management
- customer retention
- customer adoption
- upselling
- cross-selling
- onboarding
- strategic reviews
- issue resolution
- service level agreements (slas)
Summary written by Ramai from the original posting. Full details and requirements are on Soraban’s careers page.
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