Engineer, Enterprise Service Desk
Abacus.AI- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Abacus.AI. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
The Enterprise Service Desk Engineer at Abacus.AI is a mid-level engineering role focused on supporting and maintaining a multi-tenant hosted infrastructure. This position acts as a Tier 3 escalation point, managing complex technical issues, administering client environments, and coordinating with clients and third-party vendors. Responsibilities include managing VMware virtualized environments, supporting physical data center infrastructure, and providing out-of-hours support.
Skills and focus areas
- enterprise service desk
- tier 3 support
- multi-tenant infrastructure
- windows domain administration
- microsoft 365
- azure
- aws
- storage area networks
- multi-factor authentication
- backup and recovery
- problem-solving
- communication
Summary written by Ramai from the original posting. Full details and requirements are on Abacus.AI’s careers page.
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