[ support ]
Analyst, Enterprise Service Desk
Abacus.AI- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Abacus.AI. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
The Analyst, Enterprise Service Desk at Abacus.AI is a remote role responsible for being the initial point of contact for IT support requests. This role involves triaging, resolving, and escalating issues related to desktop, software, network, and hardware, while ensuring a high level of client experience.
Skills and focus areas
- it support
- troubleshooting
- customer service
- ticketing systems
- hardware installation
- software installation
- network troubleshooting
- cybersecurity best practices
- password resets
- account provisioning
- access control
- documentation
Summary written by Ramai from the original posting. Full details and requirements are on Abacus.AI’s careers page.
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