[ support ]
Escalation Engineer, Enterprise Service Desk
Abacus.AI- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Abacus.AI. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
This is a senior Tier 3 Escalation Engineer role within the Service Delivery organization at Abacus.AI. The engineer will act as the primary technical owner and escalation authority for a portfolio of high-visibility clients, resolving complex incidents and driving long-term technical improvement.
Skills and focus areas
- incident management
- troubleshooting
- technical leadership
- client communication
- service continuity
- documentation
- knowledge sharing
- stakeholder management
Summary written by Ramai from the original posting. Full details and requirements are on Abacus.AI’s careers page.
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