Technical Support Engineer
Agave- Location
- San Francisco, California, Us
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Agave. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Technical Support Engineer at Agave, a rapidly growing AI product company. This role involves owning the support queue, triaging, diagnosing, and resolving customer issues, improving documentation, and surfacing product feedback. The engineer will collaborate with Solutions Engineers, PMs, and Engineers to define support processes and metrics.
Skills and focus areas
- technical support
- customer-facing
- ticket management
- documentation
- saas
- apis
- json
- sql
- database concepts
Summary written by Ramai from the original posting. Full details and requirements are on Agave’s careers page.
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