Technical Support Engineer - Amer
BitGo- Location
- India
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to BitGo. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
BitGo is seeking a Technical Support Engineer for their global team in Bangalore, India. This role involves investigating client inquiries, providing first-level technical support via phone, email, or chat, and escalating unresolved issues. The engineer will also develop playbooks, manage multiple inquiries, and maintain a high standard of client experience.
Skills and focus areas
- technical support
- client inquiry investigation
- phone support
- email support
- chat support
- issue triage
- issue escalation
- playbook development
- client experience
- computer science
- financial institutions
Summary written by Ramai from the original posting. Full details and requirements are on BitGo’s careers page.
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