Jobs at Harper

Senior Commercial Broker at Harper, focused on translating expert commercial brokerage judgment into systems, training, and product recommendations. This role involves working with product, engineering, and operations teams to build brokerage infrastructure, define workflows, and train AI systems, without direct sales or quota responsibilities.

Content Coordinator at Harper, an AI-native commercial insurance company. This role involves owning and executing the content calendar across various channels, writing and editing content, and collaborating with growth, CRM, ABM, and SEO teams to shape market perception.

Partnerships: New Verticals Associate at Harper, an AI-native commercial insurance company. This role involves opening new markets and partner channels from scratch, building relationships, and making progress visible through a distribution scoreboard. Travel is a core part of the job, with San Francisco as the home base.

Data Analyst at Harper, an AI-native commercial insurance company. This role synthesizes data from various channels to provide clear, actionable recommendations to the Growth Marketing Lead, acting as an analytical partner to drive decisions.

Customer Service Operations Specialist at Harper responsible for managing complex accounts and difficult customer situations, including premium audits and inspection recommendations. This role requires deep expertise and the latitude to act, working directly with underwriters and wholesalers to resolve customer issues and shape the company's service playbook.

Account Executive, Service at Harper, an AI-native commercial insurance company. This role involves managing the commercial conversation that arises when a customer's needs change after their initial policy purchase, focusing on closing the right coverage to bridge the gap between what was bought and what is now needed.

Product Manager at Harper, an AI-native commercial insurance company. This role involves owning a business module end-to-end, including customer experience, operator workflows, and AI agents. The Product Manager will set and achieve KPIs related to conversion, handle time, accuracy, autonomous-resolution rate, and retention.

Harper is seeking a Senior Commercial Underwriter to encode underwriting judgment into AI-driven appetite rules, routing logic, and submission standards. This role is not a traditional underwriting position but focuses on building the operational infrastructure for risk evaluation and market routing within an AI-native commercial insurance company.

Forward Deployed Operations role at Harper, an AI-native commercial insurance company. This role involves embedding with operators in sales, service, underwriting, and carrier relations to understand the end-to-end operation, identify key friction points, and build solutions to remove them. Responsibilities include running daily operations, improving processes through automation, and contributing to product development.

Harper is seeking an Operating Memory Lead to capture and structure the company's tribal knowledge. This role involves embedding with various operational teams to document undocumented processes and ensure knowledge compounds effectively within the AI-native insurance company.

Product Engineer at Harper, a company focused on AI-led commercial insurance. This role involves shipping AI-powered product features end-to-end, working across the full stack (frontend, backend, agents, evals) to optimize for user and business impact. The engineer will embed with operators to identify problems and build AI solutions, with a focus on rapid prototyping and deployment.

Customer Service Representative at Harper, a company focused on AI-led commercial insurance distribution. This role involves licensed service work such as endorsements, certificates, binding, coverage questions, cancellations, and billing corrections, with AI handling repetitive tasks to allow for licensed judgment.

Customer Service Associate at Harper, an insurance technology company. This role involves being on the phone with business owners all day, handling both inbound and outbound calls from their San Francisco office. The position requires managing multiple customer interactions efficiently and ensuring prompt follow-up.

Harper is seeking a Learning & Knowledge Systems Lead to transform expert human judgment into AI-legible knowledge. This role involves creating living documentation, decision logs, and retrievable skills for agents, and ensuring the company operates based on this structured knowledge.

Harper is seeking an ABM Lead to build and execute their account-based marketing strategy. This role involves identifying target accounts, developing multi-touch engagement programs, and measuring results to drive growth. The ABM Lead will report to the Head of Marketing and partner with sales and growth teams.

Customer Operations Specialist, Payments at Harper is responsible for resolving complex customer issues related to payments, disputes, cancellations, audits, and insurance operations. This role requires judgment, persistence, and direct communication to investigate and document resolutions for problems that cross multiple systems.

Harper is seeking a Field Marketing & Partnerships Associate to execute field marketing strategies and activate partners in priority markets. This role requires significant travel, focusing on in-person market presence and testing conversion strategies, reporting on outcomes.

Engineering Manager, Growth at Harper is responsible for the end-to-end growth engine, managing both acquisition channels and the intake process. This role involves building AI-forward systems, particularly Voice AI for intake, to ensure a consistent supply of leads and the capacity to process them through to a bound policy.

Harper is seeking a Performance Marketing & Paid Acquisition Lead to own their digital growth engine. This role is responsible for driving qualified demand efficiently and at scale across Google, Meta, and lead-bidding marketplaces, optimizing the full funnel from click to bind.

This is an operator rotation role at Harper, an AI-native commercial insurance company. The individual will spend 6-18 months on the front lines performing sales, processing applications, and customer service to document edge cases and convert human judgment into structured templates and workflows for engineering.

Harper is seeking a Carrier Partnerships Lead to manage relationships with carriers, wholesalers, MGAs, and programs. This role involves securing access, appointments, capacity, and favorable economics to support the company's growing demand for insurance. The Lead will be the primary point of contact for partners, ensuring smooth operations and escalation paths for accounts.

Harper is seeking a Head of Partnerships to build distribution channels for their AI-native commercial insurance company. This founding-leader role reports to the CEO and focuses on growth and business operations, not marketing or pure sales. The individual will be responsible for identifying and securing marquee partners, structuring economic deals, and developing the playbook for channel growth.

Account Executive, Renewals at Harper, an AI-native commercial insurance company. This role focuses on retaining existing customers by proactively managing policy renewals, understanding customer business changes, and ensuring policies are re-earned before expiration. The position involves owning the commercial conversation around renewal terms and decisions.

Revenue Operations Lead at Harper, an AI-native commercial insurance company. This role permanently owns the definitions, system behavior, routing, forecasting, and instrumentation behind the company's revenue funnel. Responsibilities include maintaining canonical funnel definitions and defining CRM behavior.

Engineering Manager/tlm for Harper's Platform team. This role involves building the team and systems that the rest of engineering depends on, focusing on infrastructure for over 200 services, AI systems, and developer velocity. The position is open to experienced EMs and those on the path to management.

Platform Engineer at Harper responsible for building and maintaining the infrastructure that supports over 200 services across Railway and AWS. This role focuses on optimizing performance, reliability, and developer velocity for the rest of the engineering team.

Customer Intake Specialist at Harper, an AI-native commercial insurance company. This high-volume, high-intensity role involves handling back-to-back customer calls, accurately capturing business information to power downstream systems, and serving as the first point of contact for new clients.

Business Operations Associate at Harper, an AI-native commercial insurance company. This role involves learning the entire operation and building scalable systems to replace manual processes. Responsibilities include managing underwriter follow-ups, carrier communications, and customer interactions, while identifying patterns to inform engineering priorities.

Harper is seeking a GTM: New Verticals Lead to identify and develop new business segments for commercial insurance. This role involves exploring emerging industries, assessing Harper's ability to serve them, and building repeatable business models from initial customer acquisition to scaling.

Account Executive, Partnerships at Harper, an AI-native commercial insurance company. This role focuses on converting partner and referral demand into closed insurance business. The individual will manage the commercial path from introduction to decision, ensuring partners are informed about their customers' outcomes.

This is a Recruiting Lead role at Harper, an AI-native commercial insurance company. The individual will be the first dedicated recruiting hire, responsible for sourcing, selling, and closing exceptional candidates themselves, and building the recruiting function to support company growth from ~30 to 100+ employees.

This is a Special Projects Lead role at Harper, an AI-native commercial insurance company. The role works directly with the CEO on strategic projects, business operations, growth initiatives, and investor materials. The scope is fluid and adapts to the company's fast-paced environment and most urgent needs.

Account Executive at Harper, an AI-native commercial insurance company. This role involves high-velocity SMB sales, closing deals over the phone with small business owners. The focus is on converting qualified leads into customers using Harper's AI tools and providing feedback for tool improvement.

Sales Development Representative at Harper, an AI-native commercial insurance company. This role involves directing AI agents to automate workflows for top-of-funnel growth, including outbound prospecting and inbound lead management. The position is a first step into a sales and go-to-market career.

SEO/GEO Manager at Harper, an AI-native commercial insurance company. This role owns the company's presence across traditional search and AI-powered discovery platforms to ensure small business owners find Harper when searching for insurance guidance.