[ support ]
Technical Support Engineer, Japan
Fireblocks- Location
- Tokyo Prefecture, Japan
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Fireblocks. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Technical Support Engineer for Fireblocks in Tokyo, Japan. This role involves providing real-time technical support for the company's SaaS platform, troubleshooting complex DeFi and Web 3.0 issues, and collaborating with various internal teams. The position requires owning problems through to resolution and meticulous case management.
Skills and focus areas
- technical support
- troubleshooting
- slack
- remote support
- saas
- decentralized finance
- web3
- case management
- documentation
- customer queries
- escalations
Summary written by Ramai from the original posting. Full details and requirements are on Fireblocks’s careers page.
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