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Senior Customer Success Manager

Location: Melbourne
Work mode: Remote
Type: full time
Listed: Sep 3, 2026

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[ About this role ]

MongoDB is hiring a Senior Customer Success Manager in Melbourne for a hybrid work model. This role involves advising Enterprise (G2000) accounts on advanced operational strategies, conducting business reviews, and driving customer retention and revenue realization.

Skills and focus areas

customer success
account management
strategic planning
risk mitigation
technical advisory
business reviews
stakeholder management
cross-functional collaboration
mentoring

Summary written by Ramai from the original posting. Full details and requirements are on mongoDB’s careers page.

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