Manager, Technical Services Engineering (support)
mongoDB- Location
- Mexico City
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to mongoDB. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
MongoDB is hiring a Technical Services Engineering Manager in Mexico City to lead a regional team of support engineers. This role involves building and developing an AI-native support team, embedding AI tools into daily operations, and improving engineer effectiveness and customer outcomes. The manager will be a key local representative, responsible for scaling the Technical Services presence in the region, recruiting, and developing local talent.
Skills and focus areas
- technical services
- support engineering
- ai
- problem solving
- root cause analysis
- customer support
- technical leadership
- recruiting
- talent development
- distributed systems
- high availability
- low latency
Summary written by Ramai from the original posting. Full details and requirements are on mongoDB’s careers page.
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