Manager, Technical Services Engineering
mongoDB- Location
- Palo Alto; San Francisco
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to mongoDB. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Manager, Technical Services Engineering at MongoDB is a senior role focused on leading a regional team of MongoDB Support Engineers. This position requires a minimum of five years of experience managing technical support teams, with a strong emphasis on customer satisfaction, technical excellence, and problem-solving under pressure. The role involves coordinating escalations, collaborating with engineering and sales, and developing team members.
Skills and focus areas
- technical support management
- customer escalations
- cross-functional collaboration
- sales team collaboration
- people management
- customer experience
- technical excellence
- problem-solving
- diagnostic skills
- troubleshooting
- career development
- customer business drivers
Summary written by Ramai from the original posting. Full details and requirements are on mongoDB’s careers page.
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