[ support ]
It Service Desk Specialist
Gong- Location
- Los Angeles, CA
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Gong. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Gong is seeking an IT Service Desk Specialist to provide end-user support for hardware, software, and SaaS products. This role involves troubleshooting incidents, managing user access, and supporting onboarding processes.
Skills and focus areas
- hardware troubleshooting
- software troubleshooting
- saas products
- incident response
- service requests
- communication
- user satisfaction
- documentation
- knowledge base
- a/v troubleshooting
- printer troubleshooting
- network troubleshooting
Summary written by Ramai from the original posting. Full details and requirements are on Gong’s careers page.
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