Founding Scaled Customer Success Manager
Outset- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Outset. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Scaled Customer Success Manager at Outset, a company specializing in AI-powered user interviews. This role focuses on owning adoption, retention, and growth for a large portfolio of 100-200+ accounts. The position involves building systems and processes for a scaled, lower-touch customer success model, with 70% of time on portfolio management and 30% on infrastructure development.
Skills and focus areas
- customer success
- account management
- portfolio management
- retention
- adoption
- growth
- process automation
- operating model design
- revops
- marketing
- engineering collaboration
Summary written by Ramai from the original posting. Full details and requirements are on Outset’s careers page.
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AI-powered user interviews
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