[ support ]
Customer Support Lead
Pocket- Location
- San Francisco, California, Us
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Pocket. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
This is a Lead Customer Support role at Pocket, responsible for managing customer support operations and building the company's community. The role involves automating support processes, managing a distributed team, and developing community programs to foster advocacy and retention.
Skills and focus areas
- customer support
- community building
- automation
- ai agents
- knowledge base management
- helpdesk configuration
- team management
- hiring
- coaching
- scheduling
- performance management
- slas
Summary written by Ramai from the original posting. Full details and requirements are on Pocket’s careers page.
[ More at Pocket ]
The world's best AI note-taking device and app
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