Customer Success Manager - Growth and Retention
Rubrik- Location
- Bangalore, India
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Rubrik. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
The Customer Retention Manager at Rubrik is responsible for reducing customer churn and protecting recurring revenue. This role involves early risk detection, cross-functional mitigation strategies, and developing scalable retention programs. The manager will partner with teams like Renewals, Customer Success, and Pricing & Packaging to implement customer-save strategies and handle renewal objections.
Skills and focus areas
- customer retention
- churn reduction
- customer health
- risk detection
- cross-functional collaboration
- renewal objection handling
- commercial risk management
- customer insights
- competitive intelligence
- pricing and packaging
- salesforce
Summary written by Ramai from the original posting. Full details and requirements are on Rubrik’s careers page.
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