Tier 3 Support Engineer
HelloHeart- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to HelloHeart. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Hello Heart is seeking a Tier 3 Support Engineer to investigate and resolve complex technical issues related to backend services, data workflows, and technical support systems. This role involves supporting bug fixes through scripting and data analysis, troubleshooting application logs, configuring JSON/YAML files, and retrieving/validating user data using SQL and MongoDB.
Skills and focus areas
- technical support
- backend services
- data analysis
- scripting
- database queries
- sql
- mongodb
- troubleshooting
- application logs
- kibana
- json
- yaml
Summary written by Ramai from the original posting. Full details and requirements are on HelloHeart’s careers page.
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