[ support ]
Support Engineer
Lithic- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Lithic. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Lithic is hiring a Support Engineer for their API Support team. This is a hands-on, high-autonomy role responsible for owning customer issues end-to-end, including triaging tickets, debugging production behavior, and driving problems to resolution. The role involves working across various aspects of the card lifecycle and platform configuration.
Skills and focus areas
- api support
- debugging
- customer communication
- technical troubleshooting
- card lifecycle
- authorization decisioning
- webhooks
- kyc
- disputes
- snowflake
- grafana
- loki
Summary written by Ramai from the original posting. Full details and requirements are on Lithic’s careers page.
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