Technical Support Engineering Manager
Sigma Computing- Location
- San Francisco, California
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to Sigma Computing. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Sigma Computing is seeking a Technical Support Engineering Manager to lead a team of Support Engineers. This role involves hiring, developing, and mentoring team members, driving process improvements, and delivering against key performance metrics like CSAT and SLA. The manager will also partner with other departments to solve customer challenges and analyze support data for actionable insights.
Skills and focus areas
- technical support
- people management
- mentoring
- hiring
- customer success
- process improvement
- cross-functional collaboration
- data analysis
- customer escalations
- performance metrics
- computer science
- software engineering
Summary written by Ramai from the original posting. Full details and requirements are on Sigma Computing’s careers page.
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