Team Lead, Service Cloud
Adyen- Location
- Amsterdam
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Adyen. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
This is a Team Lead, Service Cloud position at Adyen in Amsterdam. The role involves leading a multidisciplinary team responsible for designing, building, and evolving systems that power Customer Support, including Salesforce Service Cloud, telephony, messaging, workforce management, and QA tooling. The lead will also collaborate on AI integration and define the Support technology roadmap.
Skills and focus areas
- team leadership
- mentoring
- salesforce development
- salesforce administration
- salesforce architecture
- business analysis
- release management
- cross-functional collaboration
- technology strategy
- roadmap definition
- ai integration
Summary written by Ramai from the original posting. Full details and requirements are on Adyen’s careers page.
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