[ support ]
Senior Technical Support Engineer
Kong- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Kong. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Senior Technical Support Engineer at Kong, a hybrid role requiring 3 days in the office and 2 days remote. This position involves assisting customers with complex technical issues related to Kong's API Gateway and AI Gateway solutions, providing feedback to product teams, and creating knowledge articles.
Skills and focus areas
- technical support
- api gateway
- ai gateway
- troubleshooting
- customer support
- knowledge base creation
- product feedback
- enterprise environments
- live troubleshooting
Summary written by Ramai from the original posting. Full details and requirements are on Kong’s careers page.
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