[ support ]

Premium Support Engineer (london, Weekend)

Location: Remote
Work mode: Remote
Type: full time
Listed: Sep 21, 2026

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[ About this role ]

Premium Support Engineer at Replit, responsible for providing expert technical support to high-value customers. This role involves diagnosing and resolving complex product issues, guiding customers through incidents, and collaborating with Product and Engineering teams to improve the platform.

Skills and focus areas

technical troubleshooting
customer communication
incident management
bug resolution
ai prompting
sla adherence
process improvement
documentation
automation

Summary written by Ramai from the original posting. Full details and requirements are on Replit’s careers page.

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