[ support ]

Manager, Product Support - Apac

Location: Remote
Work mode: Remote
Type: full time
Listed: Sep 3, 2026

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[ About this role ]

Ashby is hiring a Manager, Product Support for the APAC region. This role will lead a team of Technical Support Specialists, shape regional support operations, and collaborate with Product, Engineering, and Customer Success teams to enhance customer experience.

Skills and focus areas

customer support
team leadership
b2b saas
strategic planning
operational execution
customer advocacy
team development
performance monitoring
escalation management
documentation
process improvement
industry trends

Summary written by Ramai from the original posting. Full details and requirements are on Ashby’s careers page.

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