[ support ]

Manager, Customer Support

Miter
Location
Remote
Work mode
Remote
Type
full time
Listed

Applications go directly to Miter. Ramai takes no fee for placement and no money for ranking.

[ About this role ]

Manager, Customer Support at Miter is responsible for leading and growing a subset of the customer support team. This role involves owning queue health, SLA performance, escalations, and coaching across the Miter platform, which serves construction contractors.

Skills and focus areas

  • customer support management
  • queue management
  • sla performance
  • escalation management
  • coaching

Summary written by Ramai from the original posting. Full details and requirements are on Miter’s careers page.

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