[ support ]
Head of Complaints
Zopa- Location
- London
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to Zopa. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Head of Complaints at Zopa, an executive-level role responsible for setting the direction of the complaints function, leading its people and controls, and building relationships to solve underlying issues. The role involves managing a team undergoing transformation with an AI-enabled operating model.
Skills and focus areas
- complaints management
- leadership
- stakeholder management
- risk management
- compliance
- ai
- customer outcomes
Summary written by Ramai from the original posting. Full details and requirements are on Zopa’s careers page.
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