Customer Support/success Manager
Enerjazz- Location
- Noida, Uttar Pradesh, In
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Enerjazz. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Support/Success Manager at Enerjazz in Noida, Uttar Pradesh, India. This role involves overseeing the customer support workflow, managing complaints via Google Sheets and WhatsApp, ensuring SOP adherence, training junior staff, and coordinating with production/service teams. The manager will also monitor SLAs, handle escalated issues, and present weekly performance dashboards.
Skills and focus areas
- customer complaint handling
- customer query resolution
- customer satisfaction
- team leadership
- empathy
- discipline
- hindi communication
- google sheets
- google forms
- whatsapp workflow
- training
- coaching
Summary written by Ramai from the original posting. Full details and requirements are on Enerjazz’s careers page.
[ More at Enerjazz ]
Making electric vehicle batteries affordable
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