[ support ]

Customer Support Specialist

Aiwyn
Location
Not specified
Work mode
On-site
Type
full time
Listed

Applications go directly to Aiwyn. Ramai takes no fee for placement and no money for ranking.

[ About this role ]

Customer Support Specialist at Aiwyn providing front-line product support to users. Responsibilities include troubleshooting software issues, ensuring customer satisfaction, offering product training, and escalating complex issues to the engineering team.

Skills and focus areas

  • technical support
  • customer satisfaction
  • product training
  • troubleshooting
  • database queries
  • user session replays
  • network logs
  • integration analysis
  • transaction flow analysis
  • dns
  • mail servers
  • practice management systems

Summary written by Ramai from the original posting. Full details and requirements are on Aiwyn’s careers page.

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