[ support ]
Customer Support Manager, Provider Enablement
InterWell Health- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to InterWell Health. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
InterWell Health is seeking a Customer Support Manager, Provider Enablement to lead their frontline customer support team. This role involves managing Support Analysts who resolve customer issues related to Interwell Acumen EHR and other programs, focusing on operational support, team productivity, and continuous improvement.
Skills and focus areas
- customer support leadership
- operational excellence
- customer service judgment
- performance metrics
- team management
- coaching
- performance reviews
- skill assessment
- ticket triage
- queue management
- sla performance
- escalation coordination
Summary written by Ramai from the original posting. Full details and requirements are on InterWell Health’s careers page.
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