Customer Support L2 Project - Freelance Project
Agency- Location
- Colombia
- Work mode
- Remote
- Type
- contractor
- Listed
Applications go directly to Agency. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
This is a freelance Customer Support L2 role focused on English-speaking clients in the financial services industry, specifically supporting AI-driven retirement plan technology. The role involves overseeing Customer Support Agents, ensuring operational excellence, and providing advanced-level support for retirement plans, account integrations, and technical troubleshooting via phone, email, and live chat.
Skills and focus areas
- customer support
- quality management
- process improvement
- team leadership
- retirement plans
- account integration
- technical troubleshooting
- escalation management
- communication
Summary written by Ramai from the original posting. Full details and requirements are on Agency’s careers page.
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