[ support ]
Customer Success Manager - Smb
Suger.io- Location
- Toronto, On
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Suger.io. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Suger.io is hiring an SMB Customer Success Manager in Toronto, ON. This role involves owning a book of 50-70 SMB accounts, guiding them through onboarding, driving adoption, engagement, and retention, and identifying upsell opportunities. The role is full-cycle, with approximately 80% async communication.
Skills and focus areas
- customer success
- account management
- onboarding
- adoption
- retention
- upselling
- customer relationship management
- slack
- ticketing systems
Summary written by Ramai from the original posting. Full details and requirements are on Suger.io’s careers page.
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