Customer Success Manager — Japan
Dropbox- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Dropbox. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR). You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs.
Skills and focus areas
- customer success
- relationship management
- product adoption
- retention
- growth
- net revenue retention
- trusted advisor
- stakeholder management
- risk mitigation
- technical fluency
- it administration
- product capabilities
Summary written by Ramai from the original posting. Full details and requirements are on Dropbox’s careers page.
[ More at Dropbox ]
See all 24 open roles at Dropbox →[ Similar roles at other startups ]
- Customer Success ManagerAugust Health
- Sr. Manager of Cx EnablementImprint
- Director, Customer SuccessNeara
- Quality Insights LeadAxion
- Technical Account ManagerAxonius
- Customer Experience Specialist (seasonal)Novig
[ Not quite right? ]
Tell the assistant what you’re after — stage, location, stack, visa sponsorship — and it searches every open role for you. A few questions are free, no account needed.