Customer Success Lead (hybrid, London)
DualEntry- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to DualEntry. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Customer Success Lead at DualEntry, a fintech company building an AI-native ERP. This hybrid role in London focuses on managing key customer relationships, driving ERP adoption and expansion through training and workflow optimization, and serving as the primary escalation point for critical issues. The role also involves operationalizing customer support by creating and improving SOPs and documentation.
Skills and focus areas
- account management
- customer success
- erp
- training
- workflow optimization
- upselling
- cross-selling
- escalation management
- customer support
- sop creation
- process improvement
- documentation
Summary written by Ramai from the original posting. Full details and requirements are on DualEntry’s careers page.
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