Client Success Manager
Hinge Health- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Hinge Health. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Client Success Manager at Hinge Health responsible for managing day-to-day relationships with employer clients, ensuring they maximize program benefits, and driving adoption. This role involves training and coaching CS Associates and Managers, acting as a trusted advisor, project manager, and product expert, while also managing escalations, reporting on program value, expanding product offerings, and securing renewals.
Skills and focus areas
- client relationship management
- project management
- product expertise
- coaching
- escalation management
- reporting
- cross-functional collaboration
- digital health
- stakeholder communication
- customer advocacy
- nps scores
Summary written by Ramai from the original posting. Full details and requirements are on Hinge Health’s careers page.
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