Analista De Atendimento Ao Cliente
SkydropX- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to SkydropX. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Analista De Atendimento Ao Cliente at SkydropX. This role involves consultative customer service across multiple channels (chat, email, tickets, calls) with a focus on retention and loyalty. Responsibilities include diagnosing issues, managing demands end-to-end, resolving complex problems, and identifying process improvements.
Skills and focus areas
- customer success
- customer experience
- consultative atendimento
- omnichannel atendimento
- ticket management
- problem diagnosis
- critical analysis
- decision making
- performance indicators (csat, nps, sla)
- process improvement
- customer journey analysis
- communication
Summary written by Ramai from the original posting. Full details and requirements are on SkydropX’s careers page.
[ More at SkydropX ]
Logistic Management System for E-commerce & Retail in Mexico.
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