[ operations ]

Wfm Resource Management & Analytics

Gusto
Location
Hybrid
Work mode
Remote
Type
full time
Listed
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[ About this role ]

Gusto is seeking a Workforce Management Analyst to strategically solve contact center challenges. This role focuses on designing intraday operations systems, interpreting performance data for strategic decisions, and building WFM tooling, with an emphasis on proactive thinking and AI fluency.

Skills and focus areas

  • workforce management
  • analytics
  • strategic thinking
  • problem-solving
  • data interpretation
  • ai fluency
  • copc
  • icmi
  • swpp

Summary written by Ramai from the original posting. Full details and requirements are on Gusto’s careers page.

[ More at Gusto ]

Provides growing businesses with everything to take care of their team

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