[ support ]
Vp, Customer Success & Support
Spellbook- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Spellbook. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
VP of Customer Success & Support at Spellbook, a legal AI copilot company. This executive role involves building and leading the global post-sale organization, including customer success, onboarding, and support functions. The individual will report to the COO and influence product and company strategy based on customer feedback.
Skills and focus areas
- customer success
- customer support
- onboarding
- team leadership
- strategy development
- process design
- net revenue retention
- gross retention
- customer satisfaction
- renewal rate
- support responsiveness
- product adoption
Summary written by Ramai from the original posting. Full details and requirements are on Spellbook’s careers page.
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