[ support ]
Support Escalations Specialist (6-month Contract)
Outschool- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Outschool. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Support Escalations Specialist at Outschool, a 6-month contract role. This position involves handling escalated tickets from parents and teachers, requiring independent judgment for complex and ambiguous issues. The role may also include Trust & Safety escalations.
Skills and focus areas
- investigative skills
- decision-making
- writing skills
- resolving complex issues
- handling ambiguity
- trust & safety
Summary written by Ramai from the original posting. Full details and requirements are on Outschool’s careers page.
[ More at Outschool ]
A live online learning platform that empowers kids ages 3–18.
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