[ support ]
Support Engineer
Profound- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Profound. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
This is a junior Support Engineer role at Profound, an AI marketing platform. The engineer will be on the front lines of customer support, triaging and resolving issues, reproducing bugs, and escalating technical problems to the engineering team. The role involves meeting SLAs and contributing to core support metrics.
Skills and focus areas
- customer support
- triage
- bug reproduction
- log analysis
- sql queries
- technical escalation
- service level agreements (slas)
- customer satisfaction (csat)
- ticket deflection
- on-call rotations
Summary written by Ramai from the original posting. Full details and requirements are on Profound’s careers page.
[ More at Profound ]
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