[ operations ]

Success Operations Analyst I

Location: Remote
Work mode: Remote
Type: full time
Listed: Sep 26, 2026

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[ About this role ]

As a Success Operations Analyst I at Thumbtack, you will own defined programs and process areas within Customer Success operations, focusing on areas like customer recovery, contact strategy, and AI-enabled call center programs. You will bring structure to ambiguity, connect analysis to action, and drive work from problem definition through iteration, with potential contributions to Pro Success and other marketplace operations.

Skills and focus areas

program management
process improvement
data analysis
problem definition
customer success
cross-sell
contact strategy
workflow optimization
ai and automation

Summary written by Ramai from the original posting. Full details and requirements are on Thumbtack’s careers page.

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