[ support ]
Senior Technical Support Specialist
Braze- Location
- Tokyo
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to Braze. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Senior Technical Support Specialist at Braze, responsible for the post-sale technical relationship with customers. This role involves troubleshooting complex platform issues, developing response plans, contributing to the knowledge database, and acting as an escalation point for junior team members.
Skills and focus areas
- technical support
- troubleshooting
- customer relationship management
- knowledge base management
- escalation management
- teamwork
- communication
Summary written by Ramai from the original posting. Full details and requirements are on Braze’s careers page.
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