[ support ]
Senior Manager, Technical Support Engineering
Motive- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Motive. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Senior Manager, Technical Support Engineering at Motive will lead a significant portion of the Tier 2/Tier 3 Technical Support organization. This role owns performance, operating rhythm, org design, and execution across multiple teams and customer segments, while building systems and partnerships to scale.
Skills and focus areas
- technical support
- team leadership
- organizational design
- cross-functional collaboration
- customer satisfaction (csat)
- service level agreement (sla)
- first contact resolution (fcr)
- escalation management
- incident management
- process improvement
- tooling strategy
Summary written by Ramai from the original posting. Full details and requirements are on Motive’s careers page.
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