Manager, Technical Support - 11750
Coupa- Location
- Tokyo, Japan
- Work mode
- On-site
- Listed
Applications go directly to Coupa. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Manager, Technical Support at Coupa in Tokyo, Japan. This role involves leading and empowering the Japan-based support engineering team, managing daily support operations, and maintaining global performance metrics. The manager will act as a liaison between customer support and cross-functional teams, handle customer escalations, optimize workflows, and coach engineers.
Skills and focus areas
- technical support
- team management
- customer escalations
- operational workflows
- performance management
- hiring
- saas
Summary written by Ramai from the original posting. Full details and requirements are on Coupa’s careers page.
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