[ operations ]
Manager, Scaled Engagement
Profound- Location
- Not specified
- Work mode
- On-site
- Type
- full time
- Listed
Applications go directly to Profound. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Manager, Scaled Engagement at Profound leads a team of Engagement Managers responsible for platform implementation, adoption, and ongoing engagement for enterprise customers. The role involves setting strategic direction, defining best practices, and ensuring measurable customer outcomes through both human and automated touchpoints.
Skills and focus areas
- engagement management
- customer success
- team leadership
- strategic planning
- operational excellence
- tech-touch strategies
- customer health frameworks
- playbook development
- automation
Summary written by Ramai from the original posting. Full details and requirements are on Profound’s careers page.
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