[ operations ]
Head of Customer Success
Axion- Location
- Remote
- Work mode
- Remote
- Type
- full time
- Listed
Applications go directly to Axion. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Axion is hiring a Head of Customer Success, an executive leadership role focused on building the team, systems, and operating model for Customer Success. The role involves defining the customer lifecycle from onboarding to expansion, establishing key metrics, and building segmentation and coverage models to scale the customer success function.
Skills and focus areas
- customer success
- team building
- operating model development
- customer lifecycle management
- onboarding
- adoption
- renewal
- expansion
- metrics establishment
- customer health frameworks
- segmentation
- playbook development
Summary written by Ramai from the original posting. Full details and requirements are on Axion’s careers page.
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