Jobs at Axion

Axion is seeking a Strategic Account Director to own the business and commercial outcomes with their customers. This senior role is responsible for managing senior customer relationships, developing account strategies, and driving commercial results including renewals and expansion to meet revenue targets.

The Quality Insights Lead is a hybrid technical and client-facing role focused on driving long-term customer value, retention, and expansion for enterprise clients post-onboarding. This role involves being the primary point of contact, delivering program updates, monitoring account health, and supporting issue resolution.

Axion is hiring a Head of Customer Success, an executive leadership role focused on building the team, systems, and operating model for Customer Success. The role involves defining the customer lifecycle from onboarding to expansion, establishing key metrics, and building segmentation and coverage models to scale the customer success function.

Axion Ray is seeking an AI Solutions Director to manage the end-to-end delivery of AI solutions for their manufacturing clients. This role involves setting architecture, coordinating teams, driving adoption, and ensuring measurable outcomes and delivery margin.

Axion is seeking a Senior Infrastructure Engineer to design, implement, and maintain their cloud infrastructure on GCP. This role involves owning the Kubernetes platform, evolving Terraform infrastructure-as-code practices, and building CI/CD pipelines to support rapid development cycles.

Senior/Staff Software Engineer at Axion to lead backend teams. This role involves designing and building scalable agentic systems, backend services, and data-processing workflows. Responsibilities include shaping API, database, cloud infrastructure, and LLM-powered system architecture, while improving reliability, observability, and performance.

Senior/Staff Software Engineer for Axion's Agentic Platform. This role involves architecting and scaling agentic systems, focusing on how agents reason, act, and integrate with enterprise data. The engineer will build and harden systems for orchestration, tool use, memory, retrieval, evaluation, observability, and reliability guardrails for LLM-driven systems.

Part-time Office & Events Coordinator at Axion, responsible for managing the Williamsburg HQ and fostering in-office culture. This role involves maintaining office supplies, organizing the space, tracking inventory, and planning events, requiring approximately 15-20 hours per week onsite at least 3 days a week.

Axion is seeking an AI Deployment Strategist to join their Solutions team. This role focuses on driving high-impact delivery, adoption, and customer outcomes for AI implementations. The strategist will own technical workstreams, lead user sessions, and build scalable solutions.

Director of Product, Enterprise Platform at Axion is a player-coach role reporting to the SVP Product. The individual will lead the product team and personally own the Enterprise Platform, including APIs, integrations, workspaces, permissions, governance, and reliability. Approximately half the time will be spent on functional leadership, and the other half as an individual contributor on the platform.