Head of Customer Success, Apac
Anthropic- Location
- Sydney, Australia
- Work mode
- Hybrid
- Type
- full time
- Listed
Applications go directly to Anthropic. Ramai takes no fee for placement and no money for ranking.
[ About this role ]
Head of Customer Success, APAC at Anthropic will build and lead the Customer Success function across Asia Pacific. This foundational leadership role involves scaling a team of managers and CSMs, establishing CS operations in the region, and partnering with global counterparts to deliver a consistent customer experience while localizing for APAC markets.
Skills and focus areas
- customer success management
- team leadership
- strategy development
- hiring
- coaching
- cross-functional collaboration
- market localization
- customer retention
- customer expansion
- customer satisfaction
Summary written by Ramai from the original posting. Full details and requirements are on Anthropic’s careers page.
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